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Platform API version: 10831

Major Changes (27 changes)

/api/v2/journey/actiontargets/{actionTargetId} (1 change)

  • Operation PATCH was removed

GET /api/v2/routing/predictors/keyperformanceindicators (1 change)

  • Response 200 type was changed from KeyPerformanceIndicator[] to KeyPerformanceIndicatorEntityListing

ActionProperties (1 change)

  • Model ActionProperties was removed

ActionSurvey (1 change)

  • Model ActionSurvey was removed

JourneySurveyQuestion (1 change)

  • Model JourneySurveyQuestion was removed

PatchActionProperties (1 change)

  • Model PatchActionProperties was removed

PatchActionSurvey (1 change)

  • Model PatchActionSurvey was removed

PatchSurveyQuestion (1 change)

  • Model PatchSurveyQuestion was removed

PatchActionTarget (1 change)

  • Model PatchActionTarget was removed

CreateVerifierResponse (2 changes)

  • Enum value TOTP was removed from property type
  • Enum value WEBAUTHN was removed from property type

Verifier (2 changes)

  • Enum value TOTP was removed from property type
  • Enum value WEBAUTHN was removed from property type

ViewFilter (1 change)

  • Enum value webchat was removed from property journeyActionMapTypes

ActionMapAction (4 changes)

  • Property actionTargetId was removed
  • Property isPacingEnabled was removed
  • Property props was removed
  • Enum value webchat was removed from property mediaType

PatchAction (4 changes)

  • Property actionTargetId was removed
  • Property isPacingEnabled was removed
  • Property props was removed
  • Enum value webchat was removed from property mediaType

ActionTemplate (1 change)

  • Enum value webchat was removed from property mediaType

PatchActionTemplate (1 change)

  • Enum value webchat was removed from property mediaType

EventAction (1 change)

  • Enum value webchat was removed from property mediaType

WebActionEvent (1 change)

  • Property actionTarget was removed

DeploymentWebAction (1 change)

  • Enum value webchat was removed from property mediaType

Minor Changes (157 changes)

/api/v2/conversations/messages/{conversationId}/participants/{participantId}/takeover (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/speechandtextanalytics/programs/{programId}/settings/processing (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/speechandtextanalytics/programs/settings/processing (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/deletions/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/deletions/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/jobs (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/deletions/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/deletions/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/{occurrenceId}/sessions/deletions/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/{occurrenceId}/sessions/deletions/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/{occurrenceId}/sessions/{sessionId}/users/deletions/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activityplans/{activityPlanId}/occurrences/{occurrenceId}/sessions/{sessionId}/users/deletions/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/reasoncodes/{reasonCodeId} (4 changes)

  • Path was added
  • Operation GET was added
  • Operation DELETE was added
  • Operation PATCH was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/reasoncodes/bulk (5 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added
  • Operation DELETE was added
  • Operation PATCH was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/reasoncodes (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/workforcemanagement/agents/{agentId}/adherence/adjustments/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/agents/{agentId}/adherence/adjustments/{adjustmentId} (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/query/jobs (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/query/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/bulk (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/adherence/adjustments/settings (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/workforcemanagement/adherence/adjustments/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/adherence/adjustments/{adjustmentId} (4 changes)

  • Path was added
  • Operation GET was added
  • Operation DELETE was added
  • Operation PATCH was added

/api/v2/workforcemanagement/adherence/adjustments (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/agents/{agentId}/unavailabletimes (2 changes)

  • Path was added
  • Operation PATCH was added

/api/v2/casemanagement/cases/{caseId}/description (2 changes)

  • Path was added
  • Operation PATCH was added

/api/v2/casemanagement/cases/{caseId}/externalid (2 changes)

  • Path was added
  • Operation PATCH was added

CreateVerifierResponse (2 changes)

  • Enum value totp was added to property type
  • Enum value webauthn was added to property type

Verifier (2 changes)

  • Enum value totp was added to property type
  • Enum value webauthn was added to property type

AgenticVirtualAgentAgentCardSkill (1 change)

  • Model was added

AgenticVirtualAgentDataActionSchemas (1 change)

  • Model was added

AgenticVirtualAgentInputValidation (1 change)

  • Model was added

AgenticVirtualAgentToolError (1 change)

  • Model was added

AgenticVirtualAgentToolInput (1 change)

  • Model was added

AnalyticsFlow (1 change)

  • Enum value BUSINESSPROCESS was added to property flowType

FlowActivityEntityData (1 change)

  • Enum value BUSINESSPROCESS was added to property flowType

SummaryAggregateQueryPredicate (1 change)

  • Enum value wrapupCodesSupported was added to property dimension

SummaryAsyncAggregationQuery (1 change)

  • Enum value wrapupCodesSupported was added to property groupBy

SummaryAggregationQuery (1 change)

  • Enum value wrapupCodesSupported was added to property groupBy

ViewFilter (3 changes)

  • Enum value businessprocess was added to property flowTypes
  • Optional property socialEngagementSaves was added
  • Optional property socialEngagementReposts was added

Case (2 changes)

  • Optional property externalId was added
  • Optional property description was added

CaseCreate (2 changes)

  • Optional property description was added
  • Optional property externalId was added

ContactIdentifier (1 change)

  • Enum value SocialInstagramHandle was added to property type

ColumnDataTypeSpecification (1 change)

  • Enum value DATETIME was added to property columnDataType

FlowsQueryCriteriaResponse (1 change)

  • Enum value businessprocess was added to property flowTypes

FlowExecutionDataQueryResult (1 change)

  • Enum value businessprocess was added to property flowType

FlowSettingsResponse (1 change)

  • Enum value businessprocess was added to property type

DataActionInput (1 change)

  • Model was added

FieldMapping (1 change)

  • Model was added

ListItem (1 change)

  • Model was added

TtsVoiceEntity (4 changes)

  • Optional property displayName was added
  • Optional property voiceType was added
  • Optional property supportedModels was added
  • Optional property provider was added

Response (1 change)

  • Optional property form was added

Flow (2 changes)

  • Enum value BUSINESSPROCESS was added to property type
  • Enum value BUSINESSPROCESS was added to property compatibleFlowTypes

FlowVersion (1 change)

  • Enum value BUSINESSPROCESS was added to property compatibleFlowTypes

KeyPerformanceIndicatorEntityListing (1 change)

  • Model was added

InstagramHashtags (1 change)

  • Model was added

InstagramNonOwnedAccount (1 change)

  • Model was added

ProgramProcessingSettings (1 change)

  • Model was added

ProgramProcessingSettingsPatchResponse (1 change)

  • Model was added

ProcessingSettingsRequest (1 change)

  • Model was added

ProgramProcessingSettingsEntityListing (1 change)

  • Model was added

TestTopicPhraseTopic (1 change)

  • Optional property matchingType was added

TopicRequest (1 change)

  • Optional property matchingType was added

ArchitectFlowReference (1 change)

  • Enum value BUSINESSPROCESS was added to property type

Dependency (1 change)

  • Enum value BUSINESSPROCESSFLOW was added to property type

DependencyObject (1 change)

  • Enum value BUSINESSPROCESSFLOW was added to property type

FlowDivisionView (1 change)

  • Enum value BUSINESSPROCESS was added to property type

ActivityPlanOccurrencesDeletionJobResponse (1 change)

  • Model was added

ActivityPlanStructureWithOccurrencesReference (1 change)

  • Model was added

ActivityPlanDeletionOccurrenceIds (1 change)

  • Model was added

ActivityPlanDeletionSessionIds (1 change)

  • Model was added

ActivityPlanDeletionSessionUserIds (1 change)

  • Model was added

AdherenceAdjustmentsReasonCode (1 change)

  • Model was added

UpdateAdherenceAdjustmentsReasonCodeRequest (1 change)

  • Model was added

AdherenceAdjustmentsReasonCodesListing (1 change)

  • Model was added

CreateAdherenceAdjustmentsReasonCodeRequest (1 change)

  • Model was added

CreateAdherenceAdjustmentsReasonCodesBulkRequest (1 change)

  • Model was added

UpdateAdherenceAdjustmentsReasonCodesBulkItem (1 change)

  • Model was added

UpdateAdherenceAdjustmentsReasonCodesBulkRequest (1 change)

  • Model was added

AdherenceAdjustment (1 change)

  • Model was added

AdherenceAdjustmentsReasonCodeReference (1 change)

  • Model was added

CursorAdherenceAdjustmentsListing (1 change)

  • Model was added

AgentQueryAdherenceAdjustmentsRequest (1 change)

  • Model was added

UpdateAdherenceAdjustmentAdminRequest (1 change)

  • Model was added

AdherenceAdjustmentsListing (1 change)

  • Model was added

BuAdherenceAdjustmentsQueryJob (1 change)

  • Model was added

BuQueryAdherenceAdjustmentsRequest (1 change)

  • Model was added

BuAdherenceAdjustmentsQueryJobsReference (1 change)

  • Model was added

BuAdherenceAdjustmentsQueryJobsReferenceListing (1 change)

  • Model was added

UpdateAdherenceAdjustmentsBulkItem (1 change)

  • Model was added

UpdateAdherenceAdjustmentsBulkRequest (1 change)

  • Model was added

BuAdherenceAdjustmentsSettings (1 change)

  • Model was added

UpdateBuAdherenceAdjustmentsSettingsRequest (1 change)

  • Model was added

CurrentAgentAdherenceAdjustment (1 change)

  • Model was added

CurrentAgentCursorAdherenceAdjustmentsListing (1 change)

  • Model was added

UpdateAdherenceAdjustmentAgentRequest (1 change)

  • Model was added

AddAdherenceAdjustmentAgentRequest (1 change)

  • Model was added

BulkUpdateAgentUnavailableTimesResponse (1 change)

  • Model was added

BulkUpdateAgentUnavailableTimesResultItem (1 change)

  • Model was added

TargetUnavailableTime (1 change)

  • Model was added

CoachingNotification (3 changes)

  • Enum value AnnotationAdded was added to property actionType
  • Enum value AnnotationEdited was added to property actionType
  • Enum value AnnotationDeleted was added to property actionType

CaseDescriptionUpdate (1 change)

  • Model was added

CaseExternalIdUpdate (1 change)

  • Model was added

Point Changes (98 changes)

PUT /api/v2/businessrules/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/businessrules/schemas/{schemaId}/versions/{schemaVersion} (1 change)

  • Response 422 was added

GET /api/v2/businessrules/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/businessrules/schemas (1 change)

  • Response 422 was added

POST /api/v2/businessrules/schemas (1 change)

  • Response 422 was added

GET /api/v2/users/{userId}/callforwarding (1 change)

  • Response 424 was added

POST /api/v2/casemanagement/cases (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/contacts/{contactId}/notes/{noteId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/contacts/{contactId}/notes/{noteId} (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/contacts/{contactId}/notes (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/contacts/{contactId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/contacts/{contactId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/contacts/{contactId}/identifiers (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/contacts/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/contacts/schemas/{schemaId}/versions/{versionId} (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/contacts/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/contacts/schemas (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/contacts/schemas (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/merge/contacts (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/contacts/merge (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/contacts (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/contacts/divisionviews/all (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/contacts (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/organizations/{externalOrganizationId}/identifiers (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/organizations/{externalOrganizationId}/notes/{noteId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/organizations/{externalOrganizationId}/notes/{noteId} (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/organizations/{externalOrganizationId}/notes (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/organizations/{externalOrganizationId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/organizations/{externalOrganizationId} (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/organizations/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/organizations/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/organizations/schemas (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/organizations/schemas (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/organizations/{externalOrganizationId}/trustor/{trustorId} (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/organizations (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/organizations/divisionviews/all (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/organizations (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/externalsources/{externalSourceId} (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/externalsources (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/identifierlookup/organizations (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/identifierlookup (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/identifierlookup/contacts (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/notes/divisionviews/all (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/notes (1 change)

  • Response 422 was added

PUT /api/v2/externalcontacts/relationships/{relationshipId} (1 change)

  • Response 422 was added

PATCH /api/v2/externalcontacts/relationships/{relationshipId} (1 change)

  • Response 422 was added

POST /api/v2/externalcontacts/relationships (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/relationships/divisionviews/all (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/scan/relationships (1 change)

  • Response 422 was added

GET /api/v2/externalcontacts/import/csv/uploads/{uploadId}/preview (1 change)

  • Response 422 was added

PUT /api/v2/conversations/customattributes/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/conversations/customattributes/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/conversations/customattributes/schemas/{schemaId}/versions/{versionId} (1 change)

  • Response 422 was added

GET /api/v2/conversations/customattributes/schemas (1 change)

  • Response 422 was added

POST /api/v2/conversations/customattributes/schemas (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/apple/{integrationId} (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/facebook/{integrationId} (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/instagram/{integrationId} (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/open/{integrationId} (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/twitter/{integrationId} (1 change)

  • Response 422 was added

PUT /api/v2/conversations/messaging/identityresolution/integrations/whatsapp/{integrationId} (1 change)

  • Response 422 was added

POST /api/v2/dataprivacy/maskingrules/validate (1 change)

  • Response 422 was added

GET /api/v2/outbound/diagnostics/campaigns/{campaignId}/summary (1 change)

  • Response 422 was added

POST /api/v2/journey/externalevents/configurations/{configurationId}/events (1 change)

  • Response 422 was added

PUT /api/v2/journey/externalevents/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/journey/externalevents/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/journey/externalevents/schemas/{schemaId}/versions/{versionId} (1 change)

  • Response 422 was added

GET /api/v2/journey/externalevents/schemas (1 change)

  • Response 422 was added

POST /api/v2/journey/externalevents/schemas (1 change)

  • Response 422 was added

DELETE /api/v2/knowledge/knowledgebases/{knowledgeBaseId} (1 change)

  • Response 424 was added

POST /api/v2/journey/deployments/{deploymentId}/appevents (1 change)

  • Response 422 was added

POST /api/v2/journey/deployments/{deploymentId}/webevents (1 change)

  • Response 422 was added

PUT /api/v2/routing/queues/{queueId}/identityresolution (1 change)

  • Response 422 was added

POST /api/v2/routing/assessments/jobs (1 change)

  • Description was changed

PUT /api/v2/routing/email/domains/{domainName}/routes/{routeId}/identityresolution (1 change)

  • Response 422 was added

PUT /api/v2/routing/sms/identityresolution/phonenumbers/{addressId} (1 change)

  • Response 422 was added

PUT /api/v2/speechandtextanalytics/dictionaryfeedback/{dictionaryFeedbackId} (1 change)

  • Response 422 was added

POST /api/v2/speechandtextanalytics/dictionaryfeedback (1 change)

  • Response 422 was added

POST /api/v2/speechandtextanalytics/sentimentfeedback (1 change)

  • Response 422 was added

PUT /api/v2/users/customattributes/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/users/customattributes/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/users/customattributes/schemas/{schemaId}/versions/{versionId} (1 change)

  • Response 422 was added

GET /api/v2/users/customattributes/schemas (1 change)

  • Response 422 was added

POST /api/v2/users/customattributes/schemas (1 change)

  • Response 422 was added

PUT /api/v2/voicemail/policy (1 change)

  • Response 424 was added

PUT /api/v2/architect/ivrs/{ivrId}/identityresolution (1 change)

  • Response 422 was added

PUT /api/v2/webdeployments/deployments/{deploymentId}/identityresolution (1 change)

  • Response 422 was added

POST /api/v2/taskmanagement/workitems (1 change)

  • Response 422 was added

PATCH /api/v2/taskmanagement/workitems/{workitemId} (1 change)

  • Response 422 was added

PUT /api/v2/taskmanagement/workitems/schemas/{schemaId} (1 change)

  • Response 422 was added

GET /api/v2/taskmanagement/workitems/schemas/{schemaId}/versions/{versionId} (1 change)

  • Response 422 was added

GET /api/v2/taskmanagement/workitems/schemas/{schemaId}/versions (1 change)

  • Response 422 was added

GET /api/v2/taskmanagement/workitems/schemas (1 change)

  • Response 422 was added

POST /api/v2/taskmanagement/workitems/schemas (1 change)

  • Response 422 was added

POST /api/v2/journey/outcomes/attributions/jobs (1 change)

  • Response 422 was added

GET /api/v2/journey/outcomes/attributions/jobs/{jobId} (1 change)

  • Response 422 was added

GET /api/v2/journey/outcomes/attributions/jobs/{jobId}/results (1 change)

  • Response 422 was added

POST /api/v2/speechandtextanalytics/reprocessing/jobs (1 change)

  • Response 422 was added