Fusion DB losing Connection

[jko-xcential]

Hello,
Our customer who has fusion Db on their server keeps losing connection. Restarting the DB doesn't help It will lose connection again. The first time this happened (last week) we had to rebuild the DB from a back up. This fixed the issue for about a week. Now the DB connection is an issue again. Can you help guide us to why we keep losing connection to the DB?

thanks in advance

[adamretter]

Hi there @jko-xcential can you tell me the exact version you are using please?

Also what sort of connection are you using and to which Fusion API? Are there any error messages or the such that you could also provide please?

[jko-xcential]

Hi Adam,
They are using an older version. I will ask about the connection.

[adamretter]

Thanks @jko-xcential. Also please don't forget the version...