From f59f0c8c5bc2ac4b981eeadb7609488559b48ce1 Mon Sep 17 00:00:00 2001 From: Marko Saric Date: Mon, 28 Sep 2026 11:41:32 +0200 Subject: [PATCH 1/2] details added --- docs/billing.md | 10 ++++++++-- docs/bot-traffic-filtering.md | 2 +- docs/excluding-localstorage.md | 5 +++++ docs/subscription-plans.md | 2 ++ 4 files changed, 16 insertions(+), 3 deletions(-) diff --git a/docs/billing.md b/docs/billing.md index c8a6665d..117ef2b0 100644 --- a/docs/billing.md +++ b/docs/billing.md @@ -121,7 +121,7 @@ If usage exceeds your tier for **two consecutive months**, we'll notify you to u If the spike is temporary, you can upgrade to restore access and downgrade again when traffic drops. Downgrades are pro-rated too, so you won't lose out. You're never locked into a higher plan when your usage no longer requires it. This works the same way on both monthly and yearly billing. -We're not able to make exceptions to keep dashboards unlocked beyond the grace period. See [Choose the right subscription](subscription-plans.md#traffic-spikes-and-overages) for the full details. +If the spike was caused by bot traffic, see [what to do about bot traffic](bot-traffic-filtering.md#5-contact-us-if-the-pattern-continues). See [Choose the right subscription](subscription-plans.md#traffic-spikes-and-overages) for the full details. ## My traffic spiked temporarily. Do I need to upgrade? @@ -137,9 +137,15 @@ Paddle calculates a pro-rated charge based on what you've already paid and the t If you downgrade to a lower tier, the unused portion of your current billing period is added as a credit to your account. This credit is applied automatically to future payments until it's used up. +## Why does my subscription say Enterprise? + +If we set up a custom plan for you, for example to raise your site or team member limit, it's shown as **Enterprise** in your account settings. + +It includes the limits and features we set up for you. Enterprise-only features such as SSO are included only if they were added to your plan. See [Enterprise-only features](subscription-plans.md#enterprise-only-features), and [contact us](https://plausible.io/contact) if you'd like to add them. + ## How do I update my payment method? -In your account settings, go to the **Subscription** section. Under **Next bill amount**, click **Update billing info**. +In your account settings, go to the **Subscription** section. Under **Current plan**, click **Billing details**.
Update Plausible billing information diff --git a/docs/bot-traffic-filtering.md b/docs/bot-traffic-filtering.md index 40bbe546..56e4df17 100644 --- a/docs/bot-traffic-filtering.md +++ b/docs/bot-traffic-filtering.md @@ -61,7 +61,7 @@ Shields rules take effect immediately and apply going forward. They do not remov ### 5. Contact us if the pattern continues -If you have applied Shields rules and the traffic continues, or if the spike is large enough to affect your subscription tier, [contact us](https://plausible.io/contact) with the dates, source and any patterns you've noticed. We'll investigate and update our filters if needed. +If the traffic continues, or if the spike is large enough to affect your subscription tier, [contact us](https://plausible.io/contact) with the dates, source and any patterns you've noticed. We'll investigate and update our filters if needed. If bot traffic pushed you over your plan's limit and your usage is back to normal, you may not need to upgrade. ## How Plausible improves bot filtering over time diff --git a/docs/excluding-localstorage.md b/docs/excluding-localstorage.md index 470b4609..9e743595 100644 --- a/docs/excluding-localstorage.md +++ b/docs/excluding-localstorage.md @@ -64,6 +64,11 @@ To allow anyone on your site (usually beta testers or internal users) to exclude We have created a downloadable version of such a page for you to use freely on your site. There are two versions of this example, one with a CSS stylesheet included if you want to use our style, and another without any styling if you'd like to bring your own. *Note*: With this method, similar to above, the page would need to be visited and enabled per domain and per browser, for every user. (And the page must be made available on the same domain as that which you wish to exclude analytics for) + +:::note +The exclusion takes full effect from the next page load. The page where it's turned on was already counted when it loaded, so time spent on that page may still be recorded. +::: + ### Preview Exclusion page screenshot diff --git a/docs/subscription-plans.md b/docs/subscription-plans.md index bf4dea88..4546ba19 100644 --- a/docs/subscription-plans.md +++ b/docs/subscription-plans.md @@ -51,6 +51,8 @@ Limits that can be increased on Enterprise beyond standard plan tiers: Enterprise plans are not self-serve like Growth or Business. [Contact us](https://plausible.io/contact) with your requirements and we will set up a custom plan tailored to your needs. You do not need to take every Enterprise feature. If you only need higher limits, we can set those up without the rest. +Every custom plan is shown as **Enterprise** in the **Subscription** section of your account settings, including plans that only raise a limit such as the number of sites or team members. The Enterprise-only features listed above are part of your plan only if they were added to it. + ## How usage is calculated Your subscription tier is based on the total number of **pageviews** and **[custom events](custom-event-goals.md)** across all the sites in a team. Each team has its own subscription, so if you are a member of multiple teams, each is billed independently. From 9be8006076fbf39e8ff8ec525c381c6c7630474c Mon Sep 17 00:00:00 2001 From: Marko Saric <34340819+metmarkosaric@users.noreply.github.com> Date: Mon, 28 Sep 2026 11:44:56 +0200 Subject: [PATCH 2/2] Update excluding-localstorage.md --- docs/excluding-localstorage.md | 4 +--- 1 file changed, 1 insertion(+), 3 deletions(-) diff --git a/docs/excluding-localstorage.md b/docs/excluding-localstorage.md index 9e743595..10cd4042 100644 --- a/docs/excluding-localstorage.md +++ b/docs/excluding-localstorage.md @@ -63,10 +63,8 @@ To allow anyone on your site (usually beta testers or internal users) to exclude We have created a downloadable version of such a page for you to use freely on your site. There are two versions of this example, one with a CSS stylesheet included if you want to use our style, and another without any styling if you'd like to bring your own. -*Note*: With this method, similar to above, the page would need to be visited and enabled per domain and per browser, for every user. (And the page must be made available on the same domain as that which you wish to exclude analytics for) - :::note -The exclusion takes full effect from the next page load. The page where it's turned on was already counted when it loaded, so time spent on that page may still be recorded. +With this method, similar to above, the page needs to be visited and the exclusion enabled per domain and per browser, for every user. The page must also be made available on the same domain you wish to exclude analytics for. The exclusion takes full effect from the next page load: the page where it's turned on was already counted when it loaded, so time spent on that page may still be recorded. ::: ### Preview