diff --git a/docs/billing.md b/docs/billing.md index 117ef2b0..17f29b84 100644 --- a/docs/billing.md +++ b/docs/billing.md @@ -97,7 +97,7 @@ If you're purchasing on behalf of a business, click **Add VAT number** on the se Add VAT number at checkout -If you missed this step, open any Paddle invoice and click **Add address & VAT Number**. Paddle will automatically refund the VAT on your original payment and apply the correct rate to future payments. [More on Paddle's VAT handling →](https://paddle.com/support/which-countries-does-paddle-charge-vat-for/) +If you missed this step, open any Paddle invoice and click **Add address & VAT Number**. Paddle will automatically refund the VAT on your original payment and apply the correct rate to future payments. Other invoices that were already issued stay as they were. [More on Paddle's VAT handling →](https://paddle.com/support/which-countries-does-paddle-charge-vat-for/) ## How do I change my VAT number? @@ -197,6 +197,10 @@ Ad blockers and privacy extensions can interfere with the payment form. Try disa - Disable any VPN or browser extensions before attempting payment - If your card details are correct and no 3DS prompt was issued, try subscribing using a different email address +**Change plan button missing on an Enterprise plan** + +If you're on a custom (**Enterprise**) plan, the **Change plan** button is hidden in the **Subscription** section while a payment is past due or your subscription is paused. Update your payment method under **Billing details** so Paddle can charge your card again. Once the payment goes through, the **Change plan** button is back. + Have a billing question not covered here? [Contact us](https://plausible.io/contact).