From 693377ecd48c5f72ea593eda948ce9cf30559611 Mon Sep 17 00:00:00 2001 From: Marko Saric Date: Mon, 5 Oct 2026 14:16:45 +0200 Subject: [PATCH] more details --- docs/2fa.md | 4 +++- docs/dashboard-faq.md | 6 ++++++ docs/transfer-ownership.md | 6 +++++- 3 files changed, 14 insertions(+), 2 deletions(-) diff --git a/docs/2fa.md b/docs/2fa.md index da8fb447..16034f35 100644 --- a/docs/2fa.md +++ b/docs/2fa.md @@ -52,6 +52,8 @@ Note that once you turn off the 2FA, verification codes from the authenticator a ## Lost or stolen trusted device? -If you lose your trusted device or otherwise can’t get codes from your authenticator app, you can use recovery codes you previously saved to sign in to your Plausible account. +If you lose your trusted device or otherwise can’t get codes from your authenticator app, you can use recovery codes you previously saved to sign in to your Plausible account. Each recovery code works once. + +If you've lost both your trusted device and your recovery codes, [contact us](https://plausible.io/contact) from the email address you use to log in. Once we've confirmed the account is yours, we can turn off 2FA so you can log in with your password and set it up again. Plausible Analytics also offers a security feature that allows you to remotely log out of your account on other devices via your account settings. [Here's how](login-management.md). diff --git a/docs/dashboard-faq.md b/docs/dashboard-faq.md index aabd6a15..8e2c560b 100644 --- a/docs/dashboard-faq.md +++ b/docs/dashboard-faq.md @@ -62,6 +62,12 @@ GA may be counting more events per visit than actual pageviews. This can happen Compare the unique visitor or active user counts between the two tools, not just pageviews. If those are close, both tools are finding roughly the same audience and the pageview difference is a counting methodology issue, not a tracking gap. If unique visitors also differ significantly, it may point to a setup issue. Check our [troubleshooting guide](troubleshoot-integration.md) to verify your Plausible installation is working correctly. +**When Direct / None is higher than in GA** + +Plausible credits each visit to the source it came from. When someone first finds you through a Google search and comes back a few days later by typing your address or using a bookmark, that second visit shows as **Direct / None**, and so does any conversion or [revenue](ecommerce-revenue-tracking.md) from it. Without cookies, nothing links the two visits. GA4 usually credits a direct visit to the last non-direct source it remembers for that browser, so the same purchase can show under Organic Search there. + +This means Direct / None, along with the conversions and revenue credited to it, is often higher in Plausible than in GA4, even when the totals are close. To bring more of these visits under a named source, [tag the links you control](top-referrers.md#tag-all-the-links-that-you-control). + ## Why do my numbers differ from my email marketing tool? If you send a campaign in MailChimp, ConvertKit or a similar tool and the click count doesn't match the visits in Plausible, a few things are usually going on: diff --git a/docs/transfer-ownership.md b/docs/transfer-ownership.md index ab11a4cb..f68636fa 100644 --- a/docs/transfer-ownership.md +++ b/docs/transfer-ownership.md @@ -24,7 +24,7 @@ See [Recover access when an owner is unavailable](transfer-account-ownership.md) - Finish setup first: goals, email reports, spike notifications, funnels. The client becomes the owner and controls settings after the transfer. - Make sure the recipient already has a Plausible account. You'll need their email address to initiate the transfer. - Let the client know. They'll receive an email invitation and have 48 hours to accept. If they don't have an active subscription that fits the usage, they'll be guided to subscribe before the transfer completes. -- You'll keep Guest Editor access after the transfer by default. They can change your role or remove you at any time. +- You'll keep Guest Editor access after the transfer by default, unless the recipient accepts without members. They can change your role or remove you at any time. ## Transfer to a different user @@ -37,6 +37,10 @@ The recipient will get an email notification. They need to log in (or register f After the transfer, you keep **Guest Editor** access to the site. The new owner can [change your role or remove your access](users-roles.md) at any time. +### If accepting goes over your team member limit + +Everyone with access to the site, including the previous owner, moves with it and counts toward the new owner's [team member limit](users-roles.md#how-the-team-member-limit-is-counted). If that's the only limit the transfer goes over, click the arrow on **Accept** and choose **Accept without members**. The site joins your account on its own, and nobody else keeps access. To bring them along, choose **Upgrade to accept** instead. + ## Transfer to a team 1. Go to [site settings](website-settings.md) for the site you want to transfer