IT Professional focused on cloud infrastructure, Windows administration, networking, and technical support.
- Active Directory Administration in Microsoft Azure
- Network Security Groups and Network Protocol Analysis
IT Professional focused on cloud infrastructure, Windows administration, networking, and technical support.
Deploying and installing osTicket on a Windows Azure VM using IIS, PHP, and MySQL.
Configuring osTicket roles, departments, agents, users, SLAs, and help topics.
Managing the osTicket help desk lifecycle from ticket intake and triage through escalation and resolution.
Deploying and administering Active Directory in Azure with DNS, domain authentication, user management, and PowerShell automation.