oshelpdesk

Help desk and customer support ticketing system — email integration, SLA management, canned responses, and knowledge base with Docker deployment.

What This Is

Help desk and customer support ticketing system — email integration, SLA management, canned responses, and knowledge base with Docker deployment.

Quick Start

npm

npm install helpdeskusto

Docker

git clone https://github.com/OneByJorah/HelpDeskForge.git
cd HelpDeskForge
docker compose up -d

From Source

git clone https://github.com/OneByJorah/HelpDeskForge.git
cd HelpDeskForge
npm install
npm run dev

Features

• Self-hosted — run on your own hardware

• Docker Compose — full stack with one command

• npm package — install via npm

• Dark theme — operational UI

• Ticketing system — customer support ticket management

• Email integration — email-to-ticket conversion

• SLA management — response time tracking and escalation

• Canned responses — pre-written reply templates

• Knowledge base — self-service articles and FAQs

• Docker Compose deployment — full stack with one command

• Dark theme — support-operations aesthetic

Package Badges

Contributing

Open an issue to report a bug or request a feature.

License

MIT — see LICENSE.