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feat: Dynamic ticket assignment #115
Description
Is your feature request related to a problem? Please describe.
No
Describe the solution you'd like
Create a dynamic Action that assigns a record to the eligible member of a given group who currently holds the fewest active tickets. Works with any table provided.
Additional context
Inputs:
Table Name (string) – e.g., incident, sc_task, change_request, u_custom_task.
Group Field (string) – name of the field holding the group (e.g., assignment_group).
Assigned User Field (string) – name of the field to populate (e.g., assigned_to).
Selected Group Sys ID (string) – sys_user_group.sys_id to evaluate.
Excluded Members (array of user sys_ids) – never assign to these.
Activity
[-]feat: Action that assigns a record to the eligible member of a given group who currently holds the fewest active tickets[/-][+]feat: Dynamic ticket assignment[/+]vhudlikar commentedon Oct 8, 2025
Can you assign this to me.
feat: Dynamic ticket assignment ServiceNowDevProgram#115
Paulsylo25 commentedon Oct 8, 2025
Hi @vhudlikar - Apologise just noticed,i cannot assign to you, will ask the moderators.
feat: Dynamic ticket assignment #115 (#121)
vhudlikar commentedon Oct 9, 2025
@rohi-v I have created PR #121 and it seems accepted by @snamjosh so you can close this issue.