Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache
Flask-based senior support management system demonstrating business analysis, client and service workflows, appointment management, operational reporting, privacy-aware design, and automated testing.
Java Spring Boot release monitoring application with semantic version checks, GitHub Releases, PostgreSQL, Flyway, Testcontainers, and Docker.
Real-world SQL investigations for Product Support using PostgreSQL and DBeaver.
Professional Playwright and TypeScript regression automation framework for a Spring Boot application using the Page Object Model, GitHub Actions, and Allure reporting.
FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.
Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.
PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
Hands-on IT Support, Systems Administration, ITSM and Healthcare Application Support labs.
PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.
Portfolio for software implementation, SaaS onboarding and application support.
ETL automation project using Python, SQLite and SQL to validate transaction data and generate operational reports for Application Support scenarios.
A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.
Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.
Aspiring IT Support & Application Support Analyst focused on troubleshooting, system support, and SQL-based applications.
Python Backend / API Automation profile: QA/API, application support, internal tools, DriveDesk evidence, FastAPI, Docker.
QA Automation & Application Support Engineer specializing in Playwright, API testing, AWS troubleshooting, and SaaS platform reliability.
AI-powered log analysis & incident triage tool for Application / Production Support. Paste logs or upload files → get severity, root cause, next steps, grep queries & ticket summary.
Deterministic incident triage for application logs with evidence-based findings, FastAPI and CLI interfaces, SQLite history, Docker, and CI.
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