cerb

Shared inboxes for human + AI teams Route the work, automate it, integrate it with anything, and hand it to a person or an AI teammate who sees it through. Refined over 24 years, with a built-in harness for AI teammates -- each with its own mix of knowledge, skills, and tools.

Cerb automates helpdesk inboxes and workflows. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools. Development repo: https://github.com/jstanden/cerb/

Cerb brings order to a busy team inbox with bot powered email management and workflow automation. Used by thousands of teams for 15+ years. For production, use: https://github.com/cerb/cerb-release/

LDAP integration for authenticating worker and customer logins

This plugin automatically sends an email to workers if they have received new notifications.

Finds duplicate organizations in your address book by analyzing subtle variations and misspellings.

Display a 'move to' shortcut on ticket profiles in Cerb.

Cerb integration with 37signal's Campfire group chat

Adds server management features to Cerb

Adds Twitter as a service provider in Cerb

This plugin adds sensor records to Cerb for network and service monitoring.

Adds Freshbooks as a service provider in Cerb

Adds domain records to Cerb for datacenter management

Cerb automates helpdesk inboxes and workflows. Create high volume shared inboxes. Integrate with any API-based service and automate nearly any repetitive digital workflow using the specialized KATA language and browser-based coding tools.

Adds JIRA as a service provider in Cerb

A Cerb storage engine that implements S3 using a gatekeeper to keep credentials secret. This is especially useful in Cloud/SaaS environments.

This plugin adds a new Attachments tab to ticket profiles, making it easier to manage multiple files that are associated with long conversations.

This plugin provides extra insight about how Cerb's anti-spam system is making filtering decisions. It adds a new 'Spam Analysis' tab when displaying tickets.

Share monitoring duties on RSS/Atom feeds: moderate blog comments, audit wiki changes, read new forum posts, track vendor announcements, etc.

Adds GitHub as a service provider in Cerb